Duty Officer - Recreation Centre

Programmed Skilled Workforce are currently looking for a Client Service Officer to commence in a role at the Townsville Sports Precinct, a large sports and recreational precinct. The venue hosts a range of sport, recreation and fitness events and activities for a wide range of users.

The role forms part of a well-established Venue Services team, working together to provide a high quality experience for sports clubs and teams , community organisations, school groups, and individuals. The role contributes largely to the overall customer experience for visitors and requires a friendly and organised individual.



In this role you will:

- Deliver exceptional customer service to a wide variety of clients.


- Greet and induct all hirers on arrival to the venue.


- Ensure all visitors experience a high level of service by contributing towards maintaining spaces to a high standard and are safe for use.


- Assist with general operational duties and emergent cleaning where required.


- Manage facility and sports equipment set up and pack down tasks, often meeting tight deadlines.


- Confidently utilise software associated with venue bookings, member management, and Microsoft products.


- Confidently manage sales and purchases, whilst tracking and reporting accurately on financial information.


- Provide suitable emergency management response (if required) in accordance with the Venue’s policies and procedures.



What we are looking for:


- Previous experience in a similar role (customer service, sport, recreation, tourism, or hospitality industries)


- Flexibility to carry out shifts varying from Day, Afternoon and Night Shifts (including weekend work).


- Positive Blue card – mandatory


- Current first aid and CPR certificate – mandatory

If you are interested in applying for this role, please click on APPLY and upload an updated resume. If you experience any difficulties uploading your resume, please call Programmed on .

Please note, only suitable applicants will be contacted.


Who we are

As one of Australia's largest employers, we work with great companies all around Australia and New Zealand to give you the best opportunities to work when and where you want to.

At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, APPLY now.

To learn more about working with Programmed, we encourage you to visit our website.